FAQ

All madeleine blaha collections are handmade to order. 

Please expect 1-2 week time frame for your deSADE Collection order &

3-4 week time frame for your Velvet Dream dresses order to be made.

Where is the store based?

 

Vienna, Austria

 

BEST WAY TO CONTACT ME

 

Please email me directly at office@madeleinedesade.com 
My Wixx messages get lost often so please be sure to email me directly from your account instead of using storenvy.

My priority is to provide excellent customer support.

I try my best to answer all emails within 24 hours.

If you contacted me before and have yet to get a reply, please email me directly.

Thank you!

 

What is this store's return and exchange policy?


As all products are handmade, sometimes there will be imperfection but I do check for any damages before I ship,

please consider this before you purchase anything. 
If you have a problem with your order, please contact me ASAP so we can figure out a solution!

PLEASE DO NOT SEND AN ITEM BACK WITHOUT CONTACTING ME.

I WILL NOT REFUND ANY ORDERS THAT ARE SENT BACK TO ME WITHOUT NOTICE.

Exceptions for returns/exchanges are only available when order is sent with wrong color or size.

Please be sure to provide the correct and most accurate measurements before ordering.

Be sure to email me if you have any changes to your sizing or color before your item is made and shipped out.

You will be responsible for shipping costs when shipping item(s) back for return or exchange.

VERY IMPORTANT! You are responsible to keep track of your package after you receive an email with your tracking number.

Emails will be sent directly to the email you provide when placing an order. Please be sure that your email address is correct. 
Any destroyed packages by Post AG, DHL or USPS due to no delivery or no response from the receiver will not be refunded.

I am not responsible for packages that has proof of delivery and or signed for.

If you believe your package is missing, please contact Post AG, USPS or DHL directly and dispute a case with them.

 

What is your shipping policy?

 

I ship out at least 2 times a week. You will receive an email that will notify you once shipped.

All items will be shipped to address that is shown on buyer's profile when purchased unless noted otherwise. PLEASE MAKE SURE YOU PROVIDE ME YOUR CORRECT ADDRESS, CONTACT NUMBER AND EMAIL.

IF ANY PACKAGES ARE SENT BACK TO ME FOR INSUFFICIENT ADDRESS,

I WILL CONTACT YOU THROUGH THE EMAIL PROVIDED TO ME.

IF YOU DO NOT REPLY, I WILL NOT RESHIP YOUR ORDER AND YOU WILL NOT GET A REFUND. 
PLEASE MAKE SURE YOU PROVIDE CORRECT INFORMATION FOR ME!

VERY IMPORTANT! You are responsible to keep track of your package after you receive an email with your tracking number.

Any destroyed packages by DHL due to no delivery or no response from the receiver will not be refunded. 
I am not responsible for packages that has proof of delivery and signed for.

 

Do you accept orders placed outside of the EU?

 

Yes, I ship worldwide.

I ship international packages with Post AG.
Please be sure to provide the correct address and contact number. 
POST calls receivers before delivering packages so if this applies to you, please be sure to provide a contact number.

I will not ship your order out if you do not provide the contact number.

How long will it take to receive my order?

 

Everything is made and shipped by me. 
For the current wait time, please read my header. I try to keep it updated as much as possible! 

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service

and location.

International shipping delivery times may vary between 1 and 4 weeks. Please note that lately,

international shipping has been strict so some packages may delay.

Tracking number cost is provided in shipping cost. 
Tracking is provided for both domestic and international packages.

 

Additional Information

 

*A lot of the products include sharp objects. If you purchase a spiked item,

please be aware and careful when you wear it for yourself and people around you*

*Please make sure you read the info of the product before purchasing.

Be sure of size and color. Contact me if you have any questions with sizing*

*Most items are include parts that are screwed on. Be sure to tighten screws after every wear to avoid any loose parts *

* Some metals contain nickel. Nickel may cause allergic reaction to those with sensitive skin.

If you are allergic to nickel, please notify me through checkout and I will be sure to add a protective layer on the metals *

 

Do you do custom orders?

 

Yes, Email me! I am always open for any custom orders or if you have a request to tweek an item!

All items are custom made according to measurements provided. 
We do not accept refunds or returns.

For cancellation of your order, please email me to make sure that your order has not been made yet. If so,

there is a cancellation fee.

office@madeleineblaha.com

 

Do you do refunds on custom made orders?

 

No, custom orders are all final.

If you'd like to cancel an order, please be sure to request cancellation within the same week as purchased date.

I will not cancel orders that are in the process of being made.